We are local hosts in Banff, Canmore & Calgary area. Simple and straightforward folks who want to make your visit as comfortable & affordable as possible.
Many of us have years of experience as hosts, and we noticed many issues related with some major online booking sites. Just name a few:
- Extra charges on both guests and hosts, and some of them are totally excessive, e.g. VRBO/HomeAway’s greedy new fees added in 2016 after Expedia became the new owner of the web sites.
- Extremely incompetent and unprofessional online payment system from YapStone A.K.A VRBO/HomeAway Payments Europe.
- Rampant online frauds to both guests and hosts, esp. from VRBO/HomeAway due to its way of business is totally lack of responsibility. (It claims it’s only a Craigslist between guests & hosts, even though it charges the highest fees among similar sites. Its payment processing partner, YapStone, is one of the worst service providers many of us ever experienced. Guess some partners do share the same rotten tastes.)
- Slow, unprofessional and sometimes even totally wrong/unethical response from TripAdvisor/Flipkey’s customer service personnel who usually speaks very poor English that makes communication a real issue.
Why pay that much extra to those incompetent and irresponsible middle men whose only interest is to squeeze money out of hosts & guests’ pockets?
Honest and trustworthy hosts and guests can work together directly, to get better win-win deals, and enjoy better experiences with personal touches.